Can not start ultimate team
Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Yxx-10
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 14/06/2024
What time did you see the bug? (HH:MM AM/PM) 20:00
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I try to start ultimate team
What happens when the bug occurs? The screen freeze on the background pitch
What should be happening instead? It should start right away
Every time I want to start ultimate team it happen I try to restart my PlayStation many times
Thank you, everyone, for your reports. Our team will investigate this further. I've combined all individual posts into this single thread for better tracking and communication.
Below, I'll outline the confirmed steps in this thread that typically resolve this issue.
Thank you, @Nalchic and others for your fantastic help. 👍
- Change the in-game language to a different one.
- Go to the UT web app and create a new squad using different players. Set this new squad as your active squad, and then try it out.
- See if Pablo Maffeo or Casemiro are on your team. If they are, remove these items from your squad and test it again.
UPDATE ⚠️
Hey everyone, we would like to gather some information to assist our team with further investigation. Please provide the following details in the comments if you experienced this issue:
- Platform account name (PSN ID, Xbox ID, etc.):
- Platform (PC, PS5, Xbox series X, etc.):
- Timestamp for when the issue occurred:
- Your default game language:
- Country:
- Exact text or screenshots of error message (if any):
- Confirm if the last update #16 was installed already:
Thanks. Your support is greatly appreciated.
