can't change my players while playing ultimate team

Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number amd
Enter RAM memory size in GB 32
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/10/2023
What time did you see the bug? (HH:MM AM/PM) 12
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? can't change my players while playing ultimate team.
What happens when the bug occurs? hi support so basically when I'm in game and i want to change my player the game doesn't respond to my request they don't want to change my player and when i want to back to the game i cant go back i spam "O" in my controller and i just cant . this bug only happened to me after the last update before every thing was working fine.
What should be happening instead? change my players

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hi support

so basically when I'm in game and i want to change my player the game doesn't respond to my request they don't want to change my player and when i want to back to the game i cant go back i spam "O" in my controller and i just cant . this bug only happened to me after the last update before every thing was working fine.