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EZINHO2642's avatar
EZINHO2642
3 years ago

Can't get into store because of low resolution

Hi, I have trouble with my resolution because I have older monitor and it can't show bigger resolution than 1366x768 because after switching to bigger resolutions my screen look awful. U can't even ...
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all, 

If you are having trouble with access to the Store due to the resolution error, please try to change resolution settings and then restart your PC. 

Ensure that your graphics drivers and system are up-to-date.

If that won't work, delete the existing Settings file from \Documents\FC 24\settings folder on your PC and change the resolution again. 

Check also if your Documents folder is saved on your hard drive or any of the file storage and synchronization services like One Drive. 

If the problem continues please send us the following information: 

  • Username:
  • Summary of Issue:
  • When exactly you receive the error :
  • Recent Timestamp for the last attempt (Date, Time, Timezone):
  • Your current desktop resolution:
  • Steps you already tried: 
  • Dxdiag reports are also extremely useful.
holty192's avatar
holty192
3 years ago

Hi ive tried what you have said within your reply on the thread and im still unable to access the FUT store

Is there anything else to help me access the store, im currently using the 10 hour trail until the 29th when my copy activates.

Im hoping i can access the store by then.

Many Thanks 

Nathan

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