Forum Discussion

033caedufniq's avatar
2 years ago

Child account settings

Hi, 

I set up a child account on EA App for my youngest son. 

1. For some reason I cannot link his child account on EA app to my EA account. It lets me add only a teen account and not a child account. How can I link it?

2. As we opened the account together, it was opened in the kid's name and is considered a child account, but apparently, there are some online options unavailable for kids (which was unclear at the time). However, the game is mostly played by my eldest son (15) and myself, and we've found that those online options are unavailable to us as well. How can I change the settings on the child account or switch it to my eldest son (teenager) to make the online options available? Cause it makes no sense that people who mainly play the game find themselves stuck without online options just because the account was opened as a child account for the kid who hardly plays it. 

Thank you.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @033caedufniq,

    I'd like to clarify some points regarding the creation of Child & Teen accounts. 

    There are some differences between Child and Teen accounts, and that's the reason why you cannot link the Child account manually to the Parental account. But if you used your Parental email for the child account creation, you should have control over that account. You can find further information here.

    Regarding accessing online modes, there are age restrictions on child accounts for accessing online content. Once they’ve reached the minimum age, they can upgrade (or “age up”) their child account to a teen account.

    If you still need to make changes to the account but are unable to do so in the website https://myaccount.ea.com/, please contact EA Help.

     

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