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yxcasual's avatar
yxcasual
3 years ago

Consistent EA server connection issue after the new update

So ever since the new update, connectivity to ea servers have been incredibly inconsistent and I am barely able to play any games most days, even moving between the menu causes disconnections i have...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @yxcasual 

I'll try to help with this. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

yxcasual's avatar
yxcasual
3 years ago

@EA_Aljo Please find both the requested screenshots below

  • yxcasual's avatar
    yxcasual
    3 years ago

    Most of my disconnects are coming while navigating the menus itself…like going to store and clicking a pack or opening an sbc. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @yxcasual 

      Thank you. I see you're on a wireless connection. Can you switch to a wire or is your router too far away?

      • yxcasual's avatar
        yxcasual
        3 years ago

        @EA_Aljo  Unfortunately the wire currently will not reach the ps5, I’ve been using the same WiFi setup for a very long time with no issues in the past

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