Forum Discussion

3 years ago

Consistent EA server connection issue after the new update

So ever since the new update, connectivity to ea servers have been incredibly inconsistent and I am barely able to play any games most days, even moving between the menu causes disconnections i have...

technical issues

yxcasual

3 years ago

@EA_Aljo Please find both the requested screenshots below

yxcasual

3 years ago

Most of my disconnects are coming while navigating the menus itself…like going to store and clicking a pack or opening an sbc.

EA_Aljo
Community Manager
3 years ago
@yxcasual

Thank you. I see you're on a wireless connection. Can you switch to a wire or is your router too far away?
- yxcasual
  3 years ago
  @EA_Aljo Unfortunately the wire currently will not reach the ps5, I’ve been using the same WiFi setup for a very long time with no issues in the past
  - EA_Aljo
    Community Manager
    3 years ago
    @yxcasual
    
    That's most likely the issue then. As a test, would you be able to move closer to the router to see if a wire makes a difference?