Forum Discussion

yxcasual's avatar
yxcasual
2 years ago

Consistent EA server connection issue after the new update

So ever since the new update, connectivity to ea servers have been incredibly inconsistent and I am barely able to play any games most days, even moving between the menu causes disconnections i have...
technical issues
yxcasual's avatar
yxcasual
2 years ago

@EA_Aljo  Unfortunately the wire currently will not reach the ps5, I’ve been using the same WiFi setup for a very long time with no issues in the past

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@yxcasual 

That's most likely the issue then. As a test, would you be able to move closer to the router to see if a wire makes a difference?

  • yxcasual's avatar
    yxcasual
    2 years ago

    Will check but That’s going to take me some time, will have to get a longer cable……this has not been a issue at all in the past so not sure why this could be the reason

    • yxcasual's avatar
      yxcasual
      2 years ago

      So I tried wired connection but same issue persists… I then switched to a different isp via hotspot and this seemed to sort out the issue, so I’m guessing something in the new update caused my isp to block something..I think

      @EA_Aljo thanks for the help

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @yxcasual 

        The update itself shouldn't be blocking your ISP. That's not something we do. Have you tried contacting your ISP to see if they are noticing any issues?

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