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Danchieee's avatar
Danchieee
2 years ago
Solved

Daily random disconections in Ultimate team (during games or at menus)

Hello, Im having a major connection problems.  Before you copy paste your troubleshooting guide, I already tried it all and nothing seems to work!!! So my problem is as already mentioned… I keep g...
technical issues
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    Hey all, if there is a server side issue then everyone will be disconnected. 

    Random disconnects are almost always network or ISP based and something you need to work on. 

    It can be down to not having the bandwidth to continue, a routing issue or a dozen different things. 

    Best thing to do is to work with your ISP to continue improving your connection.

    Darko

Danchieee's avatar
Danchieee
2 years ago

@EA_Darko Didnt you read my post fully? ISP provider checked everything and the signal is perfect and constant. I have 200/20 which is more than enough.  They even changed modem. No other disconnects on other games or apps…

what kind of costumer support is this??

Cant you check what is going on and why is disconecting so much ??

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 years ago

Hey all, if there is a server side issue then everyone will be disconnected. 

Random disconnects are almost always network or ISP based and something you need to work on. 

It can be down to not having the bandwidth to continue, a routing issue or a dozen different things. 

Best thing to do is to work with your ISP to continue improving your connection.

Darko

  • kendogg89's avatar
    kendogg89
    New Hotshot
    2 years ago
    @EA_Darko HAHA, he specifically asked you not to copy/paste, so what did you do?

    You all know its a problem with EA servers, but since you are making billions, why fix it, right?
  • TsesFC's avatar
    TsesFC
    2 years ago

    In my case, the connectivity instability happens around 8PM CET almost every day. The problem in my case is both at menus and online games (only in ea fc).
    For all other hours I logged in everything is fine.

    I am constantly checking my fiber line pinging external servers and I have never seen any issue.

    How do you assume that the problem is not on your side just because there are not many players complaining  ?

    Sorry saying that but it is a very unprofessional attitude.

    Could you provide a list of IPs to probe?

    Yiannis

    • Cant3k's avatar
      Cant3k
      2 years ago

      Worst support team I've ever seen, they don't help with anything, all they do is copy/paste. If so many people are experiencing this problem, it means there is a problem with your servers. It has been saying there was an error connecting to ea sport FC 24 for 20 days, but I have called my internet provider many times and updated the modem, but I am still having problems. @eadarko @ea

      • vincePSG's avatar
        vincePSG
        Seasoned Newcomer
        2 years ago

        Same here, a lot of infuriating random disconnect, despite EA grading my connection "Great".

        It's time to compensate people, that's what happen when you design a game to punish a behavior your server is actually ending up forcing on players.

About FC 24 Technical Issues & Bugs

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