Did Nor Receive Cafu From SBC

Product: EA SPORTS FC 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? MRCAKE31416
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 7/2/2024
What time did you see the bug? (HH:MM AM/PM) 6:45PM
What is your time zone? PST - GMT - 8:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Player does not receive advertised reward from SBC.
What should be happening instead? Player should receive advertised reward(s).

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Upon completing the lengthy SBC of CAFU (Ovr 96), I did not receive the player. I contacted IT and was told to post my case in this forum in hopes of getting resolved. They said it was due to a bug.

Can someone please help me get the player I worked so hard to get? 

Thank you.