Didn’t get ultimate edition perks

Hello @johnFUT10 ,

What platform are you playing on, where did you buy the Ultimate edition and did you check your purchase history to see if you got the correct edition ?

Hi

Thanks for your message.

I’m playing on XBox One and purchased the EA SPORTS FC™ 24 Ultimate Edition Xbox One & Xbox Series X|S on Saturday, September 16th for SEK 1,079.10

The purchase was made via Microsoft Store.

I’m attaching a screen dump from the purchase. Alternatively, I can forward you the email from Microsoft Store

Regards
John Eliasson

have you received your stuff yet ??

I am also having this problem I am playing in the uk and I've purchased the ultimate edition on august 21 and I haven't received my ultimate edition perks 

I got ultimate edition But dont have my totw only got the fifa points and loans?i checked i got ultimate edition 

I am also having this issue. Pre-ordered on Thursday, installed on friday amd haven't recieved my Cover Star loan item, my 2 ambassador picks, my totw player, my Nike campaign player and kit, and ogher items for pro clubs and career.

Hello, I am experiencing the same issue with regards to the fifa points and totw pack. Is there anything to do so I can claim it ? I have already checked and I have ultimate edition, I am on xbox and bought it on the microsoft store on xbox.

I havent gotten the nike stuff or the hero stuff and some other things

I am having the same issues, bought the ultimate edition on xbox one through Microsoft store on 21st, downloaded 22nd and not received any of the perks