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Wigglywamma's avatar
Wigglywamma
11 months ago
Solved

Disconnection from EA Servers

I get disconnected from EA Servers at random times whilst playing EAFC 24. It happens roughly every 5 mins and I obviously can't finish a game without disconnection so it counts as a loss. This will...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    11 months ago

    @gygtgrgrtrgt 

    That's why you keep disconnecting then. You may want to look into getting a powerline adaptor. That would most likely resolve this. If that's not an option and you must stay wireless, make sure you connect using 5g. Also, try putting your system on it's own wireless channel. That can be done in your router settings.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Hi there, @Wigglywamma 

Thanks for reaching out. We should go through some connection troubleshooting so we can find out why you keep disconnecting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

gygtgrgrtrgt's avatar
gygtgrgrtrgt
Seasoned Newcomer
11 months ago

@EA_Aljo  The same just happened to me and I’m quite angry as it means that I can now no longer reach Rank III in Champions. I have good internet and this never usually happens so why it has now, I haven’t a clue. For reference, the match was 2-2 when I disconnected, which makes it even worse as I had a chance of winning.

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