Display problem in FC24
Hello, I am experiencing a glitch with FC24 on PC that occurs after selecting the profile in the EA app. When starting the game, the camera zooms in millimetrically abruptly, showing only a very enl...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
Has this error been there since the first time you've tried playing the game, or has this started happening after a while?
If you have an Nvidia graphics card, you could try going into the GeForce Experience app and selecting Optimize the Game. That will pre-select the game config and perhaps fix this problem in case the issue is with the resolution being displayed.
If the problem persists, could you please try:
-Clean Boot: How to clean or safe boot your computer
-Uninstall the game using Ccleaner:
You can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
If the above steps don't fix the issue, please provide us a DxDiag: How to gather information on your PC using DxDiag
Thanks,
Cheers,
Thanks for the help, however I've already tried to delete the application with CCleaner but it still doesn't work, what should I do?
- EA_cuervo
Could you please share a DxDiag? How to gather information on your PC using DxDiag
Sure, it is in Spanish so if you need any translations just let me know, thanks.
- EA_cuervo
Hey @0grhn85eifth,
Thanks for providing the DxDiag. Would it be possible to provide it in a .txt file so we can access all the information?
- Press the Windows key and enter 'dxdiag' in the search box.
- Select the dxdiag app.
- When DirectX Diagnostic Tool opens, select the Run 64-bit DxDiag button.
- If that button doesn’t appear, move to step 6.
- You’ll see a green progress bar in the bottom-left of the DirectX Diagnostic Tool window while the program is gathering information.
- When the progress bar disappears, it means your report is ready.
- Select Save All Information.
- Save the file to your desktop (make sure it’s saving as a text file) and give it a name you’ll remember.
- Select Exit.
Thanks,
