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mstkcr1905's avatar
1 year ago
Solved

EA employee not helping with messages

-I sent an e-mail to the employee's personal e-mail address.

-I sent 3 messages to EA's email address.

-I opened 12 topics in total.

You know, when a person suffers injustice and becomes guilty while being innocent, this is almost the last straw. Why do I insist on not being understood by EA? Can you connect me to anyone from EA staff who can connect me to a full "Live Chat"? I'm begging you about something. Do not connect me to pages that do not have the phrase "Chat" anymore. And do not keep the chat waiting time more than 3 hours. I am appealing to conscience now. Is there the phrase "Chat" in the picture below? I marked. Is your aim to post a link and "not be helpful"? I can't even follow the prompt in the next picture below. Please send me the link. But there should be someone to contact after I make a single click. Live chat. I'm going to ask something. Am I asking too much? 12 topics but only 3 things are mentioned.

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @mstkcr1905 

    We cannot assist with this on the forums, which is why you've been provided the correct information and channel.

    The only way to have a ban reviewed is to appeal this with our Terms of Service team, as @EA_Barry has correctly shared above.

    Please do not continue creating threads about this as we cannot assist here, thank you. 

    I'll be locking this thread as we cannot address this on the forums.

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