EA Javelin Anticheat blocks antivirus software driver

Two IT giants can't find common communication to solve the problem, for a year, shifting the blame to each other! What a shame...

It's weird to call me a liar, when you and I have never spoke.

I e-mailed the Dr Web development team on the 24th of May, in 2024, and asked them to stop injecting their solution into our games. They e-mailed me back on the 3rd of June, 2024, and refused.

I replied that same day and said that if we can't come to an agreement, then we will need to prevent the game from running while this is enabled.

Their driver is signed by Microsoft, just like mine, that's not the point. All drivers running on Windows 11 are cross-signed by Microsoft, that's a requirement from Windows.

We have different configuration and controls based on different games, to address their specific needs. As Dr Web software creates a security vulnerability in our game, that the Battlefield team has agreed is unacceptable, it will continue to be blocked.

You claim that you contacted Dr.Web and that they refused to cooperate. That’s a lie.

According to Dr.Web staff, there was no contact at all, and they were never informed about the block.

Moreover, they quoted the following from you:
"I cross checked with my team and unfortunately as you requested to excluding the driver of our antivirus drweblwf.sys from the EA blacklist.

This is something not possible as it can cause trouble with actual game performance."

You say drweblwf.sys “causes performance issues”. Where’s the proof? Where are the tests? Where’s the technical explanation?
This is a system-level driver, signed by Microsoft, used for firewall and parental control features. It has nothing to do with cheats.
FC25 works fine with this driver. Battlefield 1 does not. Where’s the logic? The block isinconsistent and unjustified.

You:
Block legitimate software.
Mislead users.
Ignore the issue for over half a year.

Stop lying about “vendor communication”.
Either explain why drweblwf.sys is blocked, remove it from the blacklist, or get in touch with Dr.Web.

This is not anti-cheat. This is incompetence.

AntiCheatWard​ 

I want to tell you that your message is not entirely correct, or you are, for some reason, trying to deceive us. I have a game FC25, which runs smoothly and does not consider the file "drweblwf.sys" as a virus, but, at the same time, the game battlefield 1 does not run, reading the same file as some kind of cheat. Are you serious? Doesn't this seem absurd to you? Why don't you want to deal with this problem? Many players have suffered and continue to suffer because you do not want to deal with this problem.

AntiCheatWard​ 

I contacted Dr.Web antivirus vendor and they informed me that in fact your anti-cheat team did not provide any solution for discussion to remove drweblwf.sys from EA anti-cheat blacklist and the actual reason for blacklisting drweblwf.sys is that it may "cause issues with actual game performance". This conclusion is most likely a mistake. I can't confirm any issues with EA games and Dr.Web antivirus software before EA introduced antivirus core component in the blacklist in their anti-cheat.

​​​Can I kindly ask you to contact the anti-cheat team and ask them to reevaluate the reason of blocking drweblwf.sys? I'm sure that vendor has nothing to do with online cheats and will be interested in eliminating the reasons of adding their driver to the EA blacklist.

I can only confirm that it is a legitimate block, and we have reached out to the vendor to discuss solutions that were rejected. I'm not able to provide further specifics at this time.

AntiCheatWard​  can you comment on this?