Forum Discussion

1 year ago

Solved

EA Play and PC Game Pass link

I am trying to link my EA Account with my Xbox account in order to access to EA Play, as my Xbox account has PC Game Pass, however when I linked it to the account with game pass it is not showing that I have EA Play on the EA App. I was trying to download EA FC 24, but I cannot as it does not say that I have access to EA Play, even though my account with game pass is connected.

technical issues

EA_Hux
1 year ago
Hello @InSpeKter,

There might be a chance you are using a different EA account. For example, if you have an email address for your Xbox, it's not necessarily the same on EA App.

Can you have a look on this page if there is an Xbox Gamertag showing under Connections: https://myaccount.ea.com/cp-ui/aboutme/index

If there is no Gamertag, try to log in to EA with a different email address. You might have used a different one in the past, specially if you played EA games a long time ago.

2 Replies

EA_Hux
Community Manager
1 year ago
Hello @InSpeKter,

There might be a chance you are using a different EA account. For example, if you have an email address for your Xbox, it's not necessarily the same on EA App.

Can you have a look on this page if there is an Xbox Gamertag showing under Connections: https://myaccount.ea.com/cp-ui/aboutme/index

If there is no Gamertag, try to log in to EA with a different email address. You might have used a different one in the past, specially if you played EA games a long time ago.
s4ssu
1 year ago
Bump!
I have this problem too! I tried unlinking and relinking the Xbox account to EA but still no dice. Now I can't try it again because it says I can unlink again on December 31st. Is there a known fix for this issue yet? It seems really prominent.