EA SPORTS FC™ 24 Game crashing

- PlayStation 5 Digital Edition

- PSN ID: fufumuncha

- EA ID: fufuconnoisseur 

Hi, over the last 24 hours I’ve been in contact back and forth with EA help regarding this issue, but they did not offer much assistance besides directing me to the EA forum. I’m not sure exactly where to post this to get the best and most direct help so I’m writing here as it seems a decent place to start.

Prior to describing the situation I’d like to highlight that due extreme circumstances and nuance of my issue, it is clear that the necessary resolution is simply fair compensation- either via receiving an Mbappe item as paid for, or a refund of the FC points I purchased yesterday in order to complete his SBC:

I spent a large sum in-game coins, used close to all the untradeable players I’d built up in my club over the last couple months, and bought a couple hundred dollars worth of store packs to complete the 92 POTM Mbappe card all of yesterday, as I had decided it was best to pull the trigger on this version rather than his 93 after waiting patiently for his 93 to drop so that I could compare value/opportunity cost. I fulfilled 18 of the 20 squads in doing this, with meticulous planning and process, ready to submit the final two 85 squads in the final hour with cards I had already prepared. However, shockingly and frustratingly, my UT stopped responding, and began freezing as I would attempt to submit every time, and I could not mechanically complete the SBC before expiry. Now, all that I invested, both in-game and out of pocket, is gone, for no item in return. 

I hope that community managers or the appropriate EA employees have a way of being able to check and verify the progress that I made on the SBC, or my squad submission history etc., as this circumstance I am describing is something I stand by in complete honesty and good faith.

Ultimately, I’m proposing to receive some form of Mbappe item as compensation, considering the situation was out of my hands in the end, and I rightfully own and paid for the item. Or, justly, to have the submissions I made carry over into the current 93 POTM Mbappe, so that I can complete the card for the extra difference/gap. Alternatively, I propose receiving a refund of the FC points I bought yesterday specifically for completing him- considering I only used the pack-pulled cards to immediately enter into what is currently effectively a phantom SBC, and that I have not profited at all from the purchase. As well as this, consider how unfair it would be for me to lose all that I have as a loyal regular EA FC player and customer, and then just be expected to get over it and continue playing like nothing happened. I could not. I would be too sickened by the experience. 

I wish not to approach this issue with a sense of entitlement, however I do believe that the only fair resolution for this matter is in the form of compensation of some kind.

I look forward to hearing about how that can come about!

Kind regards 🙂

YO, my game was also crashing like that. let me guess you play the game on ultra settings? i did also but i changed my settings to high the field heigh crowd high and the rest high and it stopped randomly crashing. Hope this helps.

I see the game crashing... But your desktop? Sickkkk 

- What platform are you playing on? - Xbox Series S

- Platform ID - mmajam
- Where exactly does the crash occur? - Almost every time there is a cut scene
- Can you provide any steps to reproduce the issue? Score a goal
- If possible, please upload a video demonstrating the crash.

Refund me please, this is getting ridiculous.  I've played the game less than 3 hrs and have almost 30 crashes and they won't refund it.

What platform are you playing on? PC 

- Platform ID u2hnq9v5w9ye
- Where exactly does the crash occur? Always. 
- Can you provide any steps to reproduce the issue? 1) Open fc 24 -> open store -> open a random pack -> pick the choice -> crash 

2) Open fc 24 -> FUT 24 -> get struck + crash

I am currently playing EA FC 24 on PC via EA play pro subscription and ever since yesterday (3/01/2024 @ approximately 12pm AEDT) I haven't been able to play the game due to a assumed failed launch where as soon as I select my save file, the screen immediately turns grey and the game 'crashes' or closes and returns to the EA play homepage. I have already tried to repair the game through EA play and also uninstall both EA play and EA FC 24 and neither helped the issue, I have updated everything I possibly can on my computer from GPU drivers to DualSense firmware updates aswell as anti-cheat repairs.

Please let me know any solutions.

Below is an attached video with a description included.

estoy jugando en PC

ID:PALOOO__2

EL BLOQUEO SE PRODUCE AL INICIAR EL JUEGO QUE SE QUEDA EN NEGRO Y NO HACE NADA

NO SE QUE PASO PROPORCIONARLES PORQUE NO SE COMO INTENTAR ARREGLARLO

NO TENGO VIDIO PERO SE LO EXPLICO:YO LE DOY A INICIAR JUEGO HAY TODO VA BIEN Y SE ABRE UNA VENTANA EN MEDIO COMO A TODO EL MUNDO PERO EL PROBLEMA LLEGA CUANDO ESO SE QUITA Y ES COMO SI SE FUERA A METER EN EL JUEGO PERO NO, SE QUEDA LA PANTALLA DEL JUEGO EN NEGRO Y NO HACE NADA, ME HE QUEDADO VARIAS VECES ESPERANDO POR SI PASABA ALGO PERO NO PASABA NADA

- What platform are you playing on?  ps5

- Platform ID hamoda1007
- Where exactly does the crash occur?  fut champions, rivals, before start ultimate team
- Can you provide any steps to reproduce the issue? Just start game, and after a few mins my ps5 turn off randomaly
- If possible, please upload a video demonstrating the crash. Not relevant

Same issues on my new Win 11 Gaming PC.

Usually while playing Squad Battles, the game just abruptly shuts down and returns to desktop. No warning.

So frustrating when you are winning and then, with the crash, you lose by default 3-0 and forfeiting your points.

Please EA - Fix this soon. People have paid a lot of money on this and on FC Points etc.....you may be breaking the contract by not providing a game fit for purpose and opening EA Sports to legal action.

Just sayin'

#pleasefix