Elite Breakthrough Lightning pack - got 50 players instead of 100

Question

Product: EA SPORTS FC 24Platform:PCPlease specify your platform model. Steam - PCAMD or Nvidia Model Number 4070tiEnter RAM memory size in GB 32Which mode has this happened in? Ultimate Team™Which part of the mode? ChampionsWhich part of it? FinalsCan you tell us the date (MM/DD/YYYY) that you saw the bug? 25th Nov 23What time did you see the bug? (HH:MM AM/PM) 4am GMT +8What is your time zone? CTT - GMT + 8:00How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Buying the packWhat happens when the bug occurs? The pack gave me 50 players instead of 100 players, which the store explicitly statesWhat should be happening instead? 100 players ‌Anyone with the same problem? I bought this pack for 3000 fp and only got 50 players instead of 100 players that the pack says .. anyway I can get a refund??

shafithesultan · Answer

I bought the Thunderstruck Elite pack with 3 guaranteed 87+ players and only received one 87. Tried to sort it with live chat and they said they can't help and I have to hope it affects enough players for EA to do something about it. These packs are bugged!

jonakwadwo7 · Answer

Where do you access the live chat ? Pls help, I’ve been trying to find out a way to reach out to them since yesterday.

daiidean · Answer

I literally just bought the same pack and only had 50 items and 1 88 rated

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Elite Breakthrough Lightning pack - got 50 players instead of 100

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This is an old one but it's for today aswell November 7th, same times.