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CalNuts's avatar
CalNuts
Seasoned Newcomer
2 years ago

Failed to submit sbc

Product: FIFA 23
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID? CalNut
Do you only see this bug when you have cross-play activated? No
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/10/2023
What time did you see the bug? (HH:MM AM/PM) 19:07
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try submitting an sbc
What happens when the bug occurs? It kicks me off ultimate team and puts me on the main menu. Eafc24
What should be happening instead? I should be getting my packs from the sbc

This is on EAFC24 it also happens to my marquee matchups and it is really annoying 

9 Replies

  • Product: EA SPORTS FC 24
    Platform:Xbox Series S
    Please specify your platform model. Microsoft Xbox Series S
    What is your Gamertag/PSN ID/Switch ID? HappyManatee983
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Squad Building Challenges
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/26/2023
    What time did you see the bug? (HH:MM AM/PM) 10:11
    What is your time zone? EST (IET) - GMT - 5:30
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Submitting the "The whole 9 yards" hybrid leagues sbc
    What happens when the bug occurs? There is a red message that says failed to submit challenge.
    What should be happening instead? The sbc should be submitting

    Message appears

  • Hi EA,

    There seems to be an issue where you can't submit an SBC when there are women on the team.

    All requirements are green but when I press submit it says failed to submit error.

    This issue is apparent on the web app and companion app.

    I enjoy grinding SBC's on the go so when I get back to my console it is simply playing matches, but this makes it challenging.

    If this could be looked at it would be much appreciated.

    Many thanks.

  • Trying submit sbcs but it comes up with cannot connect to ultimate team on compainion app it says failed to submit I’ve deleted the game and reinstalled it and nothings worked please help 

  • AnDropOff83's avatar
    AnDropOff83
    2 years ago

    I've had the same problem and EA are just ignoring me. It says I need minimum silver players, but they're all silver. 

    So many bugs to this game.

  • Product: EA SPORTS FC 24
    Platform:PC
    Please specify your platform model. EA app - PC
    AMD or Nvidia Model Number 3070ti
    Enter RAM memory size in GB 32G
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Squad Building Challenges
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/13/2023
    What time did you see the bug? (HH:MM AM/PM) 03:00 PM
    What is your time zone? AET - GMT + 10:00
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? open web app or ea fc companion app, choose a sbc task, fill the cards to complete the task, cannot submit
    What happens when the bug occurs? cannot submit sbc task
    What should be happening instead? be able to click "submit"

    open web app or ea fc companion app, choose a sbc task, fill the cards to complete the task, cannot submit

  • Product: EA SPORTS FC 24
    Platform:PlayStation 5
    Please specify your platform model. Sony PlayStation 5 Digital Edition
    What is your Gamertag/PSN ID/Switch ID? fitzy445__
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Squad Building Challenges
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/13/2023
    What time did you see the bug? (HH:MM AM/PM) 13:00 PM
    What is your time zone? AET - GMT + 10:00
    How often does the bug occur? Often (50% - 99%)
    Steps: How can we find the bug ourselves? I was completing the Centurions crafting upgrade and Mohamed Salah player of the month after completing around 40 sbcs total the error message occured. I met all the requirements yet the sbc won't allow me to submit.
    What happens when the bug occurs? A red icon will pop up which reads Failed to Submit challenge then i'm kicked out of ultimate team and forced to login again. And the sbc won't submit.
    What should be happening instead? The sbc should submit and i should recieve my rewards

    image attached

  • Product: EA SPORTS FC 24
    Platform:PlayStation 5
    Please specify your platform model. Sony PlayStation 5
    What is your Gamertag/PSN ID/Switch ID? Rip_Water
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Squad Building Challenges
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23-11-2023
    What time did you see the bug? (HH:MM AM/PM) 10:25 AM
    What is your time zone? ECT - GMT + 1:00
    How often does the bug occur? Often (50% - 99%)
    Steps: How can we find the bug ourselves? Turning in an SBC
    What happens when the bug occurs? When turning in an SBC the following happens: PS5: I get an error message "Saying failed to connect to Ultimate Team" and it returns me to the main menu of FC24 PC Web App: I get an error message "Failed to submit challenge" Mobile App: I get an error message saying "Failed to submit Challenge"
    What should be happening instead? The SBC should be turned in giving me a reward.

    Hi,

    The error has been persisting for a few months now and it happens about 50% of the time. 

    When trying to submit certain SBC's the game of ps5 will give me an error and logs me out and sends me to the main menu. On PC Web App or mobile app I just get a message saying "Failed to submit challenge"

    Sometimes the SBC do work and I have the feeling its mostly when an SBC only has 1 step. But sometimes the one with 1 step also fail.

    Right now the ones that are bugged for me are:
    - Max 89 Icon Upgrade - 83-Rated Squad (86 did work)

    - 85+ Upgrade

    - 84+ RTTK or Trailblazers upgrade

    - 82+ TOTW Player Pick - 83-Rated Squad (82 did work)

    - Dynamic Duos - Karim Onisiwo (Phillipp Mwene did work)

    For example I did do the Blanc SBC with 8 steps without a problem.

    I've already tried all the basic and advanced troubleshooting EA provides, but nothing helped. Including things like clearing my cache on ps5, deleting cookies, rebooting my modem etc.

    Since the problem happens on my home network but also on my 5G cellular network, I have the feeling the problem is more account related then it has something to do with the hardware I'm using. And when it's account related I can't really do anything about it.

    In addition to this I make sure none of the players I turn in are in a saved Squad, cause I've read that can cause problems as well.

    I really need help with this problem since it's kinda ruining the whole FUT experience for me, losing high and low players in process. Ive already tried opening a case through the EA website, but im getting the same copy pasted answer over and over and no one is really answering my question unfortunately.

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