Help guys I bought FC 24 code then I used the code on the EA app. It stood on the download that its prepairing and it didnt work so I cancled the download and now the download/game is nowhere to be found even on the order history. And where can I conntact EA to get help I just get to general questions.

Hey @OlkanDolkan, If you've already redeemed the code, it may help to try clearing the cache on the EA app to see if the game shows up normally in the library afterwards. If you're still not seeing your game and it was originally purchased through the EA app, you can contact our support directly so they can take a look at the actual transaction to make sure there weren't any issues. If this was purchased through another retailer not listed below, you'll need to speak with their support instead regarding a replacement for the code you received. Where to buy EA digital download games and virtual currency

fc 24 redeem code already used | EA Forums

23 Replies

EA_Mako
Community Manager
2 years ago
Hey @OlkanDolkan,

If you've already redeemed the code, it may help to try clearing the cache on the EA app to see if the game shows up normally in the library afterwards.

If you're still not seeing your game and it was originally purchased through the EA app, you can contact our support directly so they can take a look at the actual transaction to make sure there weren't any issues.

If this was purchased through another retailer not listed below, you'll need to speak with their support instead regarding a replacement for the code you received.

Where to buy EA digital download games and virtual currency
OlkanDolkan
2 years ago
@EA_Mako I cant contact support I cant find it I have search for hours now. I have clear the cache multiple times and I cant get the game. I canceld the download and It dissaperad so the code was not wrong. I need someone to contact me please ☹️
EA_Mako
Community Manager
2 years ago
Hi @OlkanDolkan,

Was the code purchased through the EA app, or through another retailer?
OlkanDolkan
2 years ago
@EA_Mako Another retailer cdkeys.com but as I said the code worked like it started downloading then it dissapeard, i redeemed it in the EA App. I reported this problem with id number: c135752c-f69c-4adf-ba47-ca8d5bd11e20 if that helps
EA_Mako
Community Manager
2 years ago
Hi @OlkanDolkan,

While you may have been able to claim the code, if it's not showing up in the library afterwards that points towards an incorrect version of the game being provided with that code.

In this case you would need to reach back out to the retailer to work with them on getting a replacement as we're unable to assist with purchases not made through a retailer in the link above.
OlkanDolkan
2 years ago
@EA_Mako Will never again buy from a retailer..
OlkanDolkan
2 years ago
@EA_Mako They answered this: We are aware that some of our customers have encountered challenges even after successfully redeeming their EA FC 24 PC codes. We have received information suggesting that the issue may be related to EA Servers. Therefore, we kindly request you to try clearing the cache in the EA App. Here's how you can do it:

Open the app.
Click on 'Help' in the top left corner.
Select 'App recovery.'
Choose 'Clear cache.'
Afterward, log out of the app and then log back in.
SC4RF4ZE
2 years ago
The issue is not the key or whatever. The issue is that the EA app is horrible. how about accepting this fact instead sending us back to retailers.
Jojkoto10
2 years ago
I apologize for this message but when I put in my code for EA FC 24 it started downloading and I unwittingly stopped it and now I don't have it anymore. Can you help me with this.
J0N63SN0W
2 years ago
did you find any solution i have the same problem i only recieved the preorder add-ons but not the actual game