fc24 crashes as soon as it started
so I just launched the game and it crashes, attached the log when it happened haven't been able to play the game since I bought it here's link to the screen record of how it looks https://drive....
Forum Discussion
EA_Barry
Community Manager
Community Manager- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
OS: Windows 10 - 64-Bit
Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
Processor(Intel): Intel Core i5-6600K @ 3.50GHz
Memory: 8 GB
Graphics Card(AMD): AMD Radeon RX 570 4GB
Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
Direct X: 12 Compatible video card or equivalent (feature level 12_0)
Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
Hard Drive Space: 100 GB
Thanks.
@EA_Barry
- windows update are all up to date- file checker already "Verification 100% complete"
- already tested clean boot with only leaving ea service and anticheat service enabled (can't start ea app or fc24 without these 2 enabled)
- machine details, I screenshotted them.
still can't run fc24, it still behaves the same as the one I screen recorded, looking at the log still the same as previous
WARN 06:55:01 PM ( 0) 4188 IGOTelemetry.cpp: 77 Unable to retrieve telemetry prod id
WARN 06:55:01 PM ( 0) 4188 IGOTelemetry.cpp: 87 Unable to retrieve telemetry timestamp
WARN 06:55:01 PM ( 1) 4188 DllMain.cpp: 2191 isIGOSharedMemoryNew=0
WARN 06:55:01 PM ( 0) 4188 DllMain.cpp: 2205 Creating IGO Mutex
INFO 06:55:01 PM ( 1) 4188 DllMain.cpp: 2291 Info Display: disabled
INFO 06:55:01 PM ( 0) 4188 DllMain.cpp: 2294 64-bit DLL Process attach - 17
INFO 06:55:01 PM ( 5) 4188 DllMain.cpp: 2331 parent process name: eaanticheat.gameservicelauncher.exe (size 35)
INFO 06:55:01 PM ( 0) 4188 DllMain.cpp: 2361 IGO enabled 1 IGO API enabled: 1
WARN 06:55:01 PM ( 0) 4188 DllMain.cpp: 2066 SetIGOAPIUsage: pid=1 IGO API=1 ⚽
INFO 06:55:01 PM ( 0) 4188 DllMain.cpp: 958 Successfully locked IGOHookMutex
WARN 06:55:01 PM ( 0) 4188 DllMain.cpp: 1958 ContinueInjection: IGO API=1 ⚽
WARN 06:55:01 PM ( 0) 4188 DllMain.cpp: 1974 ContinueInjection: IGO API=1, (1 || 1) FirstParty=0
INFO 06:55:01 PM ( 0) 4188 DllMain.cpp: 970 Successfully released IGOHookMutex
INFO 06:55:01 PM ( 0) 4188 DllMain.cpp: 976 Successfully closed IGOHookMutex
WARN 06:55:01 PM ( 4) 10104 IGOTelemetry.cpp: 363 Unable to find client process - losing telemetry call...I'm also facing the same issue. Already tried all the fixes provided by EA help but no use. Not able to play the game. Please help.
It seems to have worsened of late. I even have a dual boot win10/11 on my system. Although it originally played fine on Win10, it has now started to develop the same crashes mid game....no warning - just returns to the EA App.
The warnings I am getting when the game dumps are all EAAnticheat.sys warnings. Even gives me a BSOD....
Whatever they have updated either in Windows 10/11 and FC24, they are not compatible any longer and so the devs at EA need to do some diagnosing on this one.
I cannot now finish any Squad Battle Games due to this crash, therefore unable to get the points or coins I deserve. It is a total cluster at the moment.
Here is hoping for a fix/update soon. Game of the Year my ar*e...
**EDIT** so at first it was great but then out of nowhere (as usual) game crashes mid game back to EA App. I still think this is an EA Anticheat issue that needs to be addressed!
Sorry dudes....will keep investmagating 🙂
Hey dudes.
So.....google is our friend : )
Win 11.
Type Services into search. Click on Services App
Scroll down to EAAnticheatService
Double click it
General Tab
Startup Type. Make sure it is set to 'Automatic'
Press OK.
Check if there are any other anti cheat programs running and if so do the same with them.
Close Services
Reboot PC
Try EA App and FC24 Again.
Hopefully this will work for you too!!!
Let me know how you get on.
Cheers,
WST
