Forum Discussion

Not applicable

2 years ago

FC24 stuck on white splash screen

Hi Guys, Been having this issue for the last few weeks were the game doesnt load up at all it gets stuck on the white box splash screen. The game worked fine before this so dont know what changed, t...

technical issues

EA_Illium

EA Staff (Retired)

2 years ago

Hi @H44mzaa

Thanks for letting us know what you are running into, If you haven't so far can we give the following a try?

Default to High-Performance GPU: Troubleshooting Graphics issues
Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!

H44mzaa
Not applicable
2 years ago
Hi, thanks for your response.

I have tried your suggestions and literally every other possible fix without any luck.
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hey @H44mzaa
  
  Do you get any error messages? Also, would it be possible to get a DxDiag file and screen/video clip of this?