Community ManagerI'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Hello Brother @EA_Aljo
Thanks for your response.
herewith, what you have requested.
I would be grateful of your support regarding this matter.
Thanks in advance.
Community ManagerThat shows some of your games are on wireless and some on a wired connection. You've got packet loss. Which I would expect with the connection in a busy dorm. Unfortunately, we can't help with this as the issue is not coming from our end and you don't have access to the network equipment to troubleshoot.
Hello @EA_Aljo
“
you don't have access to the network equipment to troubleshoot.”
could you elaborate more plz!
Moreover,
1- I guess my connection are fine and is on green status with low packet loss.
2- I don’t have other games and i am using cable input.
I'm on a PS5 in Canada and have the same problem, as well as other problems that I have replied to on here. It seems to happen most often in the store and during squad building. The most annoying time is during a game when you're given a 3-0 loss. I'm on a cable connection with 1gig mps download speed and I tested my connection and I get anywhere up to about 850mps download and 20+ upload speed.????
I have the same problem and I'm on a 1 gig cable connection, which I don't share with anyone.??
Community ManagerWhat I mean is, you don't have access to the network equipment to perform troubleshooting. Such as power cycling according to these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Hi and thanks for getting back to me. I went into settings and turned on the Ping and Connection Indicators. Which screen are you referring to - the in-game screen?
I have other issues, such as I can't save my camera settings, I have to reset them before each and every game.
Community ManagerJust click on the link I provided in my last response and follow the instructions for running the test. Thank you.
It tells me it can't run the test as I haven't played any on line games in the past week, which is not correct.
Community ManagerThat means you're logging in to the wrong account. You need to log in to the same account you play FC 24 on. To find that, when in the game, go to Customize > Online Settings > EA Account. That is the email address you need to log into for running the test.
I am.
Community ManagerI really don't know why that would be occurring then. I can see you have an Ultimate Team on the account you're posting with. We can go through the connection troubleshooting steps. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
If that doesn't help, try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
