Community ManagerThat means you're logging in to the wrong account. You need to log in to the same account you play FC 24 on. To find that, when in the game, go to Customize > Online Settings > EA Account. That is the email address you need to log into for running the test.
I am.
Community ManagerI really don't know why that would be occurring then. I can see you have an Ultimate Team on the account you're posting with. We can go through the connection troubleshooting steps. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
If that doesn't help, try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
