Game Crash

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1650 SUPER
Enter RAM memory size in GB 16 GB
What is your Gamertag/PSN ID/Switch ID? den046
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 22/09/2023
What time did you see the bug? (HH:MM AM/PM) 11:39 AM
What is your time zone? BST - GMT + 6:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1) Open Ea APP 2)RUN EA FC 3) Click apply for settings
What happens when the bug occurs? The Game crashed
What should be happening instead? The game should continue after the video

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Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1650 SUPER
Enter RAM memory size in GB 16 GB
What is your Gamertag/PSN ID/Switch ID? den046
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 22/09/2023
What time did you see the bug? (HH:MM AM/PM) 11:39 AM
What is your time zone? BST - GMT + 6:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1) Open Ea APP 2)RUN EA FC 3) Click apply for settings
What happens when the bug occurs? The Game crashed
What should be happening instead? The game should continue after the video

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Good afternoon everyone, the game crashes when loading the first video.