Forum Discussion

2 years ago

Game doesnt open and crash dump file happens automatically

Product: EA SPORTS FC 24 Platform:PC Please specify your platform model. EA app - PC AMD or Nvidia Model Number AMD Ryzen 4600U , and GTX 1650 Enter RAM memory size in GB 16 Which mode has this...

bug

EA_Barry

Community Manager

2 years ago

@X__heavensfury

Try these steps:

Download and install all available Windows Updates
Make sure your display is connected to your GPU and not the motherboard video output
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Additional steps:

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

Thanks.