Forum Discussion

BanditgreyWolf's avatar
BanditgreyWolf
11 months ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    11 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

BreakJaNeck86's avatar
BreakJaNeck86
11 months ago

I talk with ea rep and they're investigating. I can log in from different account but every time I open a pack I get server error message and I get logged out. So there is some server problem.

BanditgreyWolf's avatar
BanditgreyWolf
11 months ago

When i asked the support they told me to poste on the forum as they dont know 😅

  • BreakJaNeck86's avatar
    BreakJaNeck86
    11 months ago

    Great. As I said there is deffenitley something up with the servers as even on the account I can log in with I have issues. Hopefully they'll fix this today, not in a week or something.

    • EA_LeonSK's avatar
      EA_LeonSK
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      11 months ago

      Hey all, 

      We see that some of you tried to log in from another account and have been able to access it with no issues. It could be an issue related to the account, but to be sure, we suggest performing the following steps:

      Companion App

      • Remove the FC 24 companion App.
      • Perform a clear cache of your device.
      • Download and install the companion App and try to log in.

      Web App

      • Go to Settings > Sign Out.
      • Perform a clear cache of your browser (here is the guide for Google Chrome)
      • Try again to log in to the Web App.

      Let us know if the steps above helped you to fix the issue.

      • LetsPlay75's avatar
        LetsPlay75
        Seasoned Vanguard
        11 months ago

        Hi,

        I have cleared my cache and my issue still exists (kick out after opening a pack)

        There is still something wrong if you can login.  You cannot open packs effectively.  You get kicked out with 'login unavailable' after each pack.

        So its either,

        1. you cannot login.

        2.  if you can, you cannot open packs as it kicks you out after everyone opened.

About FC 24 Technical Issues & Bugs

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