Forum Discussion

BanditgreyWolf's avatar
BanditgreyWolf
11 months ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    11 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_LeonSK's avatar
EA_LeonSK
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
11 months ago

Hey all, 

We see that some of you tried to log in from another account and have been able to access it with no issues. It could be an issue related to the account, but to be sure, we suggest performing the following steps:

Companion App

  • Remove the FC 24 companion App.
  • Perform a clear cache of your device.
  • Download and install the companion App and try to log in.

Web App

  • Go to Settings > Sign Out.
  • Perform a clear cache of your browser (here is the guide for Google Chrome)
  • Try again to log in to the Web App.

Let us know if the steps above helped you to fix the issue.

LetsPlay75's avatar
LetsPlay75
Seasoned Vanguard
11 months ago

Hi,

I have cleared my cache and my issue still exists (kick out after opening a pack)

There is still something wrong if you can login.  You cannot open packs effectively.  You get kicked out with 'login unavailable' after each pack.

So its either,

1. you cannot login.

2.  if you can, you cannot open packs as it kicks you out after everyone opened.

  • BreakJaNeck86's avatar
    BreakJaNeck86
    11 months ago

    This is the problem on their end for sure. If you open a pack there is a message that there are problem with log in services and the team is working on it. 

    • lfcjohn618's avatar
      lfcjohn618
      11 months ago

      Same here, I got two account, one for me and one for my son. My son's account work without any issue but mine keep saying EA account server not available for either web app or iOS app.

About FC 24 Technical Issues & Bugs

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