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BanditgreyWolf's avatar
BanditgreyWolf
11 months ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    11 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_LeonSK's avatar
EA_LeonSK
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
11 months ago

Hey all, 

We see that some of you tried to log in from another account and have been able to access it with no issues. It could be an issue related to the account, but to be sure, we suggest performing the following steps:

Companion App

  • Remove the FC 24 companion App.
  • Perform a clear cache of your device.
  • Download and install the companion App and try to log in.

Web App

  • Go to Settings > Sign Out.
  • Perform a clear cache of your browser (here is the guide for Google Chrome)
  • Try again to log in to the Web App.

Let us know if the steps above helped you to fix the issue.

BanditgreyWolf's avatar
BanditgreyWolf
11 months ago

Hi nope its still doesn’t work for some account apparently 

  • EA_LeonSK's avatar
    EA_LeonSK
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    11 months ago

    Last Update: The issue has been fixed

    Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

    Please share the following info so that we can report them to our Team for further investigation:

    • Main Platform: PlayStation/Xbox/PC
    • Account:
    • Date/Time error occurred: (Please add your Time Zone)
    • Region:
    • Error message shown:
    • Screenshot. 

    Thank you

    UPDATE: The issue is under investigation. Thank you for all the examples provided.

    • lfcjohn618's avatar
      lfcjohn618
      11 months ago

      Please share the following info so that we can report them to our Team for further investigation:

      • Main Platform: Xbox
      • Account: lfcjohn (xbox gamertag)
      • Date/Time error occurred: 18 Jul 2:00pm (GMT+7)
      • Error message shown: When login web app or iOS app, EA account Servers Unavailable. I can enter UT mode at Xbox, and If i login and try the web app or iOS app, the system will notify that I'm currently login at console and ask me to logout if using web app.
      • Screenshot. 
    • LetsPlay75's avatar
      LetsPlay75
      Seasoned Vanguard
      11 months ago
      • Main Platform: PlayStation
      • Account:  LetsPlayGames79
      • Date/Time error occurred: (Please add your Time Zone) 15:11 bst
      • Region: UK
      • Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
      • Screenshot. Attached
      • ramram09's avatar
        ramram09
        11 months ago
        • Main Platform: PlayStation
        • Account:  ramram09
        • Date/Time error occurred: (Please add your Time Zone) 9:24 EST
        • Region: US
        • Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
        • Screenshot. Attached
    • pantaqueso's avatar
      pantaqueso
      11 months ago

      @EA_LeonSK
      Platform: Playstation
      Account: anonimus-john
      Date/Time: 8:25 Thursday, 18 July 2024 (BST)
      Region: UK
      Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts. Console is unaffected.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,739 PostsLatest Activity: 2 years ago