Forum Discussion

BanditgreyWolf's avatar
BanditgreyWolf
11 months ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    10 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_LeonSK's avatar
EA_LeonSK
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
11 months ago

Last Update: The issue has been fixed

Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

Please share the following info so that we can report them to our Team for further investigation:

  • Main Platform: PlayStation/Xbox/PC
  • Account:
  • Date/Time error occurred: (Please add your Time Zone)
  • Region:
  • Error message shown:
  • Screenshot. 

Thank you

UPDATE: The issue is under investigation. Thank you for all the examples provided.

lfcjohn618's avatar
lfcjohn618
11 months ago

Please share the following info so that we can report them to our Team for further investigation:

  • Main Platform: Xbox
  • Account: lfcjohn (xbox gamertag)
  • Date/Time error occurred: 18 Jul 2:00pm (GMT+7)
  • Error message shown: When login web app or iOS app, EA account Servers Unavailable. I can enter UT mode at Xbox, and If i login and try the web app or iOS app, the system will notify that I'm currently login at console and ask me to logout if using web app.
  • Screenshot. 

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