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BanditgreyWolf's avatar
BanditgreyWolf
2 years ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_LeonSK's avatar
EA_LeonSK
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
2 years ago

Last Update: The issue has been fixed

Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

Please share the following info so that we can report them to our Team for further investigation:

  • Main Platform: PlayStation/Xbox/PC
  • Account:
  • Date/Time error occurred: (Please add your Time Zone)
  • Region:
  • Error message shown:
  • Screenshot. 

Thank you

UPDATE: The issue is under investigation. Thank you for all the examples provided.

LetsPlay75's avatar
LetsPlay75
Seasoned Vanguard
2 years ago
  • Main Platform: PlayStation
  • Account:  LetsPlayGames79
  • Date/Time error occurred: (Please add your Time Zone) 15:11 bst
  • Region: UK
  • Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
  • Screenshot. Attached
  • ramram09's avatar
    ramram09
    2 years ago
    • Main Platform: PlayStation
    • Account:  ramram09
    • Date/Time error occurred: (Please add your Time Zone) 9:24 EST
    • Region: US
    • Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
    • Screenshot. Attached
  • Tengosteve's avatar
    Tengosteve
    2 years ago

    Main Platform: xbox

    Account: tengosteve

    Date/Time error occurred: (Please add your Time Zone) 9:12 CET(germany)

    Region: germany

    Error message shown: On web app, a, it says  "ea account servers" unavailable and then the app restarts 

    Screenshot. Attached

  • 3d01d1c79320090's avatar
    3d01d1c79320090
    2 years ago
    • Main Platform: PlayStation
    • Account:  Indieglo
    • Date/Time error occurred: (Spain) 16:45
    • Region: Spain
    • Error message shown: "EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
    • Screenshot. Attached
  • ramram09's avatar
    ramram09
    2 years ago

    Any updates?

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