Hey all,
We got confirmation from our Team that the issue is now fixed.
We want to thank you all for the examples provided and your patience.
LeonSK
EA SPORTS FC™ TeamLast Update: The issue has been fixed
Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.
Please share the following info so that we can report them to our Team for further investigation:
Thank you
UPDATE: The issue is under investigation. Thank you for all the examples provided.
Platform: Playstation
EA ID : SmartyMcCool
Date: 19-Jul-2024
Region: Germany (UTC +2)
Error: EA Account Servers Unavailable, There was a problem to connecting to the EA Account servers. Please check your internet connection and try again.
I experienced the issue the first time around 12hrs ago. Since then, I can't enter the EA companion app anymore. I am on vacation currently and can't double check to log in with the console. The past 4 days, since I am using the WiFi of the hotel, I never experienced any log in issues. While using my SIM card's mobile connection, I never experienced such issues either.
I cleaned up the app's cache, but that didn't help. I even fully removed the app and installed it again. This didn't help too.
Sometimes the loading animation runs eternally, after I entered my credentials. Commonly I see the error message immediatly.
