I bought 6k FC point bundle but never recieved it

I just purchased a 6000 FC point bundle from the store but it said purchase failed even though I was charged for it but have not recieved anything. I've tried to find a way to contact FC mobile about this but they seem to be impossible to contact. I went to the FCM store then they say they don't help with in game transaction issues then they send me here where all I can do is ask a community question. What do I do? Is there anyway to contact an actual person?