Forum Discussion

wannawan86's avatar
wannawan86
2 years ago

Login verification code sent but cannot enter the code

When it shows login verification where I can click continue button to send me a code to my email, after i hit the continue button, it says now’s a bad time. And i am not able to do anything but close...
technical issues
bigchopper205's avatar
bigchopper205
2 years ago

A few days ago I was asked to verify my identity on ea fc24 (old version of the game) I wasn’t receiving my code through email so I did it through phone then I actually received it but when I put the code into the game and press continue nothing happens, it shows me pressing continue but nothing comes from this just the same screen with my code, I have spoke to live help chat form ea a few times and all the steps they have given me haven’t fixed it as I think it’s an internal game issue not a data issue with my console. Anybody get the same issue or can help ? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @bigchopper205 

    Try using the D pad on your controller to select the continue button. Let me know if that helps or not. Thanks!

    • bigchopper205's avatar
      bigchopper205
      2 years ago
      @EA_Aljo doesn’t allow me to do that can only use the mouse thing
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @bigchopper205 

        Try verifying your account online instead. Go to profile.ea.com and log out, then log back in and see if asks you to verify.

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