Draft kept glitching

I built an online draft using fifa points i bought (300)  but when i tried swapping players it would say error and kick me out of UT. I spoke to an advisor and they told me its because i had different versions of the same player (92 and 96 Carlos) ao it caused a glitch. This was annoying but i was still able to play. I got to round 3 and before starting i contacted support to see if this issue could be resolved as ideally i wantedto move playersaround. I was given 3 options and one was for me to forfeit the draft myself and id get base level rewards by clikcing square (which i couldn't find on the screen), so the advisor reset remotely. What i wasnt made aware of is doing this causes you to lose the draft, lose the points, not packs and not eligible for a token. Im not without all this when i could have either played on got packs or left mid match and got rewards that way. I was then told there was nothing that could be done.

I felt quite hard done-by as i wasnt made aware of this, ive had a draft reset for no reason it seems