Forum Discussion

Not applicable

2 years ago

Login verification code sent but cannot enter the code

When it shows login verification where I can click continue button to send me a code to my email, after i hit the continue button, it says now’s a bad time. And i am not able to do anything but close...

technical issues

EA_Aljo

Community Manager

2 years ago

@bigchopper205

Try verifying your account online instead. Go to profile.ea.com and log out, then log back in and see if asks you to verify.

bigchopper205

Not applicable

2 years ago

@EA_Aljo verified it many times online to log in just as though the button on the game isn’t being processed.

EA_Aljo
Community Manager
2 years ago
@bigchopper205

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely.

Have you tried just hitting the Menu button instead of continue? That's the small button to the lower right of the Guide button with 3 horizontal lines on it.

Also, if you have anything plugged into the USB ports, try removing those. It's a longshot, but possibly could help.
- bigchopper205
  Not applicable
  2 years ago
  @EA_Aljo Yes I’ve literally tried everything, just attempted the cycle then same outcome , don't really know at this point don’t think it’s a console issue genuinely think it’s just a glitch on EA side
  - rileyhillfc
    Not applicable
    2 years ago
    It won’t let me press continue either I’ve tried the past 3 days done everything deleted the game and re installed nothing helps