Solved
Missing 5600 points
I have gotten in contact with EA Help but everytime I respond to their emails, it creates a new case.
the chat function doesn’t work.
I bought fifa points but they show up as 0 points in game. It isn’t a visual glitch. It still thinks I have 0 points.
the transaction shows up in transaction history but not in the games and app services
how else am I supposed to get these points seeing as I can’t refund and can’t even get it sorted out!!
- @IrishMorrisLFC I can understand your frustration, especially when you've made a purchase and it doesn't reflect in-game. It's additionally disheartening when trying to get support becomes a challenge in itself.
It's odd that every email response opens a new case. Ideally, replying to the support email should continue the same thread and not generate a new case number. I'd suggest noting down your case numbers for reference, especially the original one.
In many gaming forums, users have sometimes found resolution by reaching out through social media channels, such as Twitter. EA has an official handle (@EAHelp) which addresses issues, and sometimes a public post can expedite the resolution process.
As a precaution, always be sure to redact or avoid posting personal/payment info in public forums or social media.
I hope your issue gets resolved soon. Hang in there! 🎮
