Missing Rewards (Packs)

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? dieiscast
Which mode has this happened in? Ultimate Team™
Which part of the mode? Friendlies
How did you play? Play Online
Which version? Challenge
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06.03.2024
What time did you see the bug? (HH:MM AM/PM) 22:20
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Finish the Fantasy-FC-Cup-Bonus-Komplettpaket
What happens when the bug occurs? Even if i claimed all rewards, i did not recieve the 84x10 pack
What should be happening instead? I should get the 84x10 pack

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Ii did not recieve the 84x10 pack.

This week additionally I did only receive 1 pack from the Squad Battles Elite rewards instead of 2