My earned pack isn't showing in the Store but I see a red number notification.

Hi Guys, does anyone know where to find EA live chat as it's a mystery to me? I claimed my Squad Battle rewards last Sunday which was 3 packs. They were all visible in the store. As I opened the 2nd pack, there was a redeem token (I can't remember what for) and as soon as I clicked redeem, the 3rd pack disappeared from the store. 

The store still shows a red circle with 1 indicating its still there but when I go in l, there's nothing. I'm guessing the redeem token wasn't for stealing my final pack haha. Anyone else had a similar experience or know of a fix?

Thanks 

12 packs Missing from my store that I saved for RTTK 

When opening packs I’ve claimed 2 packs from the opened packs (same as you would claim 1,000 coins from a pack), and these 2 packs show the red number alert in the packs section but when I go into packs there is nothing there. I’m not even sure what the packs claimed were. I think they said something like “FreeLoanSwitchPackDesc” - I have rebooted PS5 a few times completely and come out of the game also. Still nothing clearing it or the pack that was awarded appearing. Username: Krusty7

Model: Companion app

username: restless54

date: not sure, a couple days ago 

I think 24-9

it was a 7,5k preview pack

I recently was opening packs a couple days ago and one had a really weird name and asked to be redeemed like *loan_switch_blah_blah_blah*
Which was weird because I’m playing on Xbox one x but just chalked it up to weird pack code names. Anyways I redeemed the pack and now it always says I have 1 pack in the store even though when I go there there’s nothing there for me. I’ve tried logging out, logging in on the web app, companion app and reloading those as well but nothing. I also have really bad ocd so this is pissing off I just want the little icon gone at this point I don’t care about the pack.

Me to ..so annoying

Same here but with a opening a bronze pack, one of items was a weirdly name pack which never appeared on my packs so now it just shows as 1 item unopened in the store but nothing there to open. Don’t care about the pack just want the annoying “1” to disappear so I don’t keep thinking I’ve got a pack to open! Also happened to my son with a rare mega pack.

Yep, same here and also same happened to my son when opening a rare mega pack.

Platform: PC

Please specify your platform model: Windows PC with EA App version 13.27.0-5540-4ac8828f3

What is your Gamertag/PSN ID/Switch ID? tonskudaigle

Name of the pack and how it was obtained: I've no idea what it is. It just says there's one pack, but nothing is showing up.
Does it appear in the game or on the UT web app: Neither.

Can you tell us the date (MM/DD/YYYY) that you saw the bug? Since a few days ago.
What time did you see the bug? (HH:MM AM/PM) It's been like that for a few days now.
What is your time zone? GMT+1
How often does the bug occur? Constantly.

If possible, send us a screenshot of the error.