Personal settings

It says my personal settings file has been damaged and it cannot be used, it then tells me to delete the file, When i delete the file nothing happens? It dosent delete it just stays on the screen and theres no option to make a new file so i cannot play the game at all.

Hey @XxzwayxX123,

Could you please use the "Skip without saving option". 

Then go to the main menu: 

1. Open Settings
2. Enter the "Profile" option.
3. Open the "Delete" option.
4. Delete the "Personal Settings 1" file. 
5. Close the game and restart EA SPORTS FC™ 24 

Let me know if you could solve the issue this way.

Key point - The game is looking for the Windows default (default is the key word) document folder to create and write files to the FC24 folder. Does not matter where you installed the Steam game or what you have EA Desktop "download location" pointing at.  Definitely having that Windows default location as an online source (Google Drive in my case) does not appear to work and crashes game, might also occur with One Drive (don't know don't use it).

Background - Similar/same issue:

My son has always been able to play FC24 in general, however, he could not play Ultimate Team.  Every time he tried to launch ultimate team it would start up ,get to a short updating message (not the first squad update, that was always successful) and then the game crashed.  I decided to look through the game application logs, specifically, "C:\Users\<my user name>\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log".  That's when I noticed repeated WARN messages, indicating "Could not find install path for offerId=[OFB-xxxx:nnnnn] setting to default dir".  This had me puzzled, but I had a hunch.

A while ago, I had setup my Windows 10 PC to use my Google Drive (cloud/online) as my default "My Documents" (Documents) folder.  I had made this change in two places, ( 1 ) in File Explorer right-clicking on Quick Access -> Documents -> Properties -> Library Locations and removing any other libraries and pointing to my Google Drive (i.e. J:\My Drive") and ( 2 ) Using Registry Editor (regedit.exe) and changing two registry keys under "Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" (key 1 = {F42EE2D3-909F-4907-8871-4C22FC0BF756} and key 2 = Personal) to point to my Google Drive.

I could tell that every time I launched FC 24 that some of the files in the Google Drive (J:\My Drive\FC24) folder would get updated, so I knew the game was writing to my online storage and not to a local drive.  So, I went about unwinding my default Windows Documents folder.

1. I first created a new folder on my local drive (D:\Documents), and then changed the File Explorer library to point there and removed any other library folder locations.
2. I change both those registry keys to point to my local drive (D:\Documents).
3. I rebooted my computer and started the game (in my case Steam was my launcher, but that's just firing up the EA launcher).
4. After the game launched, I minimized it and checked my local drive (D:\Documents) and sure enough, now there was a new FC24 folder there, nearly identical to the one on my Google Drive.
5. Switched back (Alt+Tab) to the game in progress and selected Ultimate Team and watched it update the squads and then start that second update, however no crash.  Before I clicked on "continue"
6. I switch back to the file Documents folder and compare my online (old) version to the new local drive version and sure enough there were differences, most notably the local drive had some new images, plus other files had changes (been updated) too.
7. I switched back to the game and clicked on "continue" and sure enough for the first time ever the game proceeded to Ultimate Team mode.

Hope this helps!