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Mexican12809's avatar
2 years ago
Solved

Personal settings

HI i am launching the game however when it comes to the personal settings 1 it says it appears to be damaged i try to delete it but nothing happens and i can't do anything else  

  • Thank you for your continued support. I am pleased to announce that Title Update #4 has been released today, and I hope that it will address the issues that some players have been experiencing. Please ensure that you update your game, and kindly let me know if the issue has been fixed. Thank you. 

62 Replies

  • richdreiman's avatar
    richdreiman
    2 years ago

    Key point - The game is looking for the Windows default (default is the key word) document folder to create and write files to the FC24 folder. Does not matter where you installed the Steam game or what you have EA Desktop "download location" pointing at.  Definitely having that Windows default location as an online source (Google Drive in my case) does not appear to work and crashes game, might also occur with One Drive (don't know don't use it).

    Background - Similar/same issue:

    My son has always been able to play FC24 in general, however, he could not play Ultimate Team.  Every time he tried to launch ultimate team it would start up ,get to a short updating message (not the first squad update, that was always successful) and then the game crashed.  I decided to look through the game application logs, specifically, "C:\Users\<my user name>\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log".  That's when I noticed repeated WARN messages, indicating "Could not find install path for offerId=[OFB-xxxx:nnnnn] setting to default dir".  This had me puzzled, but I had a hunch.

    A while ago, I had setup my Windows 10 PC to use my Google Drive (cloud/online) as my default "My Documents" (Documents) folder.  I had made this change in two places, ( 1 ) in File Explorer right-clicking on Quick Access -> Documents -> Properties -> Library Locations and removing any other libraries and pointing to my Google Drive (i.e. J:\My Drive") and ( 2 ) Using Registry Editor (regedit.exe) and changing two registry keys under "Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" (key 1 = {F42EE2D3-909F-4907-8871-4C22FC0BF756} and key 2 = Personal) to point to my Google Drive.

    I could tell that every time I launched FC 24 that some of the files in the Google Drive (J:\My Drive\FC24) folder would get updated, so I knew the game was writing to my online storage and not to a local drive.  So, I went about unwinding my default Windows Documents folder.

    1. I first created a new folder on my local drive (D:\Documents), and then changed the File Explorer library to point there and removed any other library folder locations.
    2. I change both those registry keys to point to my local drive (D:\Documents).
    3. I rebooted my computer and started the game (in my case Steam was my launcher, but that's just firing up the EA launcher).
    4. After the game launched, I minimized it and checked my local drive (D:\Documents) and sure enough, now there was a new FC24 folder there, nearly identical to the one on my Google Drive.
    5. Switched back (Alt+Tab) to the game in progress and selected Ultimate Team and watched it update the squads and then start that second update, however no crash.  Before I clicked on "continue"
    6. I switch back to the file Documents folder and compare my online (old) version to the new local drive version and sure enough there were differences, most notably the local drive had some new images, plus other files had changes (been updated) too.
    7. I switched back to the game and clicked on "continue" and sure enough for the first time ever the game proceeded to Ultimate Team mode.

    Hope this helps!

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