Players showing as not found in ea fc

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Calchrisg
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/06/2024
What time did you see the bug? (HH:MM AM/PM) 12.05pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? All players appear greyed out and badged as “not found”?? Happens in all ultimate team game modes
What happens when the bug occurs? Can’t correctly see the players or graphics. Search doesn’t search for special cards
What should be happening instead? Should see as normal

‌

Please advise how to fix.