Forum Discussion
I didn't receive my pre order bonus packs with haaland and not my 4500 ea points, even though I pre ordered the ea 24 ultimate edition on steam. Please EA check this as soon as possible since I want to be able to use the web app properly.
The game is standing in my library on steam, but is not standing on my library on EA. I am sure that the 2 are linked, Since I've played apex yesterday through it.
I did just change my country, Since I actually never did that before to try find the solution, but this didn't fix it either. my adress was still standing on my ea account on Belgium even though that I live in South Africa. Now that I've changed that, I can still not see my game
YES, I can order the ultimate edition from the country; South Africa since I live in Cape Town
- EA_Hux3 years ago
Community Manager
Hello @djremko99 ,
To get the pre order content, you will need to launch the game as you won't be able to see your content on the Web App.
Don't worry, it is normal that nothing shows on the web app. A first login on the game tomorrow will unlock everything.
- 3 years ago
Hey I’m also having the same issue but I’ve waited till the console game is out and I still don’t have any of my ultimate edition rewards
- 3 years ago
same
- 3 years ago
I haven’t received anything other than my loan packs on my ultimate edition?
- 3 years ago
hallo bei mir ist es so ich komme nichjt in ultimateteam rein weil da steht online ist deaktivirt kann mir jemand witer helfen bitte
- 3 years ago
I preordered ultimate edition on 8/19 and didn't get the appropriate rewards. Xbox, preorder directly from MS store on the console. Didn't get any of this:
Access to Nike Ultimate Team Campaign
TOTW 1 Ultimate Team Player Item
Nike Ultimate Team Loan Player Item for 24 matches
Nike x EA Sports FC Ultimate Team Kit
Untradeable UCL/UWCL HeroWith all due respect, EA get your **** together -- every year i can't give you my money fast enough and every year its the same damned bugs in the game and the same damned waiting for promised promotions.
- 3 years ago
Same missing my totw player and other stuff. Tried restarting console etc. Still not there. At least I got my 4500 points. But still not good enough EA
- 3 years ago
same here. Got my points but didn’t get halaand or the totw1 Nike pack
- 3 years ago
I have the points and packs but they were meant for my sons account. He is in my family on the PS4 and logged in under another email address. Is there a way to transfer all the benefits to his profile?