Pre order bonus not received
Hi I’ve logged into eafc 24 on console and haven’t received my haaland loan pack and my 4600 fc points can anyone help?
Forum Discussion
Yeh we’ve all read this. Loads of us still haven’t got any of it.
EA_Aljo
Community Manager
Community ManagerFor those of you still missing your points, please open a case with an advisor here so they can investigate this. Thanks!
I've opened a case and it says waiting on player. When I click resume it takes me to the article and the case remains in "waiting on player".
I am missing every single bonus from the preorder. Yes, I logged into the console, played almost 30 games already.
I suggest who doesn't get their content and lives in the EU to file a complaint with the EU here https://ec.europa.eu/consumers/odr/main/?event=main.complaints.new&complainttype=1&consumer-question3=N- EA_Aljo
Hello, @cyupa10
Apologies for the late response. That status normally means an advisor responded and they are waiting to hear back from you.
Thanks for the reply @EA_Aljo but as a software engineer with over 14 years of experience I can tell you that's a bug as no email was sent to me and pressing the "resume case" does nothing.
Bad UX from top to bottom.
Luckly, someone else picked up the case and created another one and actually keeps me in the loop.
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