Forum Discussion

JazzPunk18's avatar
JazzPunk18
3 years ago

Preload available stuck on preparing to download

I can't download the game despite the fact that the game is ready to be downloaded. I payed for the ultimate loyalty edition and they took my money immediately, but when I go to my account to check m...
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 years ago

if there is a problem with your transaction please see this thread for more information. 

Please feel free to contact our support team, and we will review your transaction and see what's going on. 

 

 Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/ 
Type 'EA SPORTS FC 24' in the search bar. 
Click on "See all help topics.

Select  " I want to check my order status" 

Select: CHAT WITH US

 
Our support team will be able to review your  transaction and work towards finding a suitable resolution. 
JazzPunk18's avatar
JazzPunk18
3 years ago

I'm not sure if it's a problem with the transaction since right beside "processing" there is an icon with the question mark and if you click on it it says " we've billed you for your order but some items may not been delivered yet". The problem is even if I want to make a refund I couldn't since I bought the pre order in August. So I'm stuck with it.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,791 PostsLatest Activity: 2 years ago