purchase failed. Last transaction is still being processed
My purchase failed. Last transaction is still being processed problem. I already paid for the items . Please help
Forum Discussion
4 Replies
I did the purchase and the transaction was failed with the amount deducted. I tried contacting the customer service but no one is even responding to it . It's been hours. They replied to a in game item which was being given for some event in a couple of hours but for something that was bought using real money they are not even replying. Please help
i can't even pay...it say make sure i have the correct country? What's that even mean..i check everything... please help me solve it
I had this problem for 5 months and I can not make a purchase that’s so sad
@Indrapaskahps96 I'm truly sorry to hear you're facing this issue. It sounds frustrating, especially when you've already made a payment. Here's what I'd recommend:
1. Check Your Email: Often, when a purchase fails or is still in process, the platform or service might send you an email explaining the situation or providing a status update.
2. Review Your Account: Log back into your account and see if there's any notification or status update regarding the purchase.
3. Contact Customer Support: If there's no change after a few hours, it would be wise to contact the customer support of the platform or service where you made the purchase. They can usually check the transaction status and help resolve any issues.
4. Gather Your Transaction Details: Before reaching out to customer support, ensure you have all relevant details handy. This includes transaction IDs, date and time of purchase, and the payment method used.
5. Monitor Your Bank Account: Keep an eye on your bank account or payment method. If the payment was deducted but the transaction failed, the amount typically gets refunded, though the time it takes can vary.
Lastly, if the problem persists or if you feel you're not getting adequate support from the service's customer support, consider reaching out to your bank or payment service. They often have mechanisms to dispute charges or investigate transaction issues.
I hope this gets resolved quickly for you!
