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Slomi90's avatar
Slomi90
Not applicable
2 years ago
Solved

Random disconnecting FC24

I'm playing a match and in the middle of the game I'm getting a disconnect message from EA server, but without getting dosconect from PS Network or the party I'm in. I just was disconnected 2 games ...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Slomi90 

    That's fine because it pulls the data from your recent matches. Not from your phone's connection. Your tests are showing packet loss. That's the reason for the disconnects even with your scores being good, anything under 99 indicates an issue with the connection. Have you gone through all the troubleshooting steps here?

Slomi90's avatar
Slomi90
Not applicable
2 years ago

Attached you can find the screenshoots, though they are from the phone and on wireless, not on ethernet cable as the console. Which mean the connection of the console is much better.

I just lost the last game and the possibility to get a better Rank, it's really frustrating to lose so much time on 30 games and get a penalty for no real reasons.

As for the match report I canshow you as the game froze (i have the video saved) and the console doesn't let me save rhe video (to make screenahots) for that game 😞. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Slomi90 

That's fine because it pulls the data from your recent matches. Not from your phone's connection. Your tests are showing packet loss. That's the reason for the disconnects even with your scores being good, anything under 99 indicates an issue with the connection. Have you gone through all the troubleshooting steps here?

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