Community ManagerIf you are still not able to access online features because of this issue, please share the following details with us:
Thank you once again for your support!
Having exact same problem. After doing a part an then full factory reset now not able to access any online features.
Gamertag Martin090867
Changed dns settings to 8888 / 8844
Is bt
Port 3074
Rebooted xb and router several times
Cleared alternative wireless mac address
OS version 10.0.26100.1968
All updates done.
Tried hotspot connection
Created new squad, that didn't work either
2 chats, both closed by ea as fixed - they weren't I think they were timed out.
Probably the same as everyone else the error message reads - in order to access the online features for this title you must be signed in to xbox network and you must be signed in to ea servers......
I am also still having this problem (since yesterday). My case is still open and waiting to hear back. Hopefully they fix this soon!!
Gamertag: Acee1710
platform: old generation xbox one s
Summary if issue: error sign whenever trying to load fc24/ any fifa
Timestamp: 03/09/24
ISP: Three
os version installed: 1.0.90.31166
had this happen to me 2 nights ago i got fed up of trying all these solutions i see online went to bed when i got up the next day it didant work when i first loaded in but i changed my microsoft password then loaded it back up and it worked but now tonight ive went to go back onto fc24 and the same error sign is showing up ive tried changing my password again and it hasn't worked also ive played it since it came out so why its done this the last couple days im unsure. Need fixing ASAP
Hi thanks for the reply,
Also, I can access all online features if I play the game using cloud without any issues, but get message when playing from my console and/or external storage
I created new squad and it didn't help
Gametag: raistlin110376
Platform: Xbox One S
Os version 10.0.26100.1968
Recent timestamp 11.15 CET September 3rd
Internet provider: Play
Community ManagerUPDATE
We believe this issue is resolved following the system update released on September 6th, which addressed the problem
Make sure to download the new Xbox system updates.
The team is still looking into this issue with our partners.
As a workaround, you can try connecting your Xbox via Ethernet cable.
Also, you can follow the thread on the Microsoft forums for more information. Here
If you are still not able to access online features because of this issue, please share the following details with us:
Thank you once again for your support!
i can login in help.ea.com with the xbox email and with the ea account e-mail.
thank you for your time
I am still unable to access any EA online features due to this issue. I messaged you the requested details privately. Is this still under investigation? Or has a fix been discovered?
Updated Xbox manually but Still getting stuck on white screen again 🙄 Tried 3 or 4 times but Looks like factory reset is only option but not holding out much hope 🙄🙄
Maybe try reset console without removing all data. I did that at the beginning when I couldn't run any game after August update. It helped with the "stuck" issue, but of course not with issue with online games. Last xbox patch resolved this issue.
