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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Constantly disconnecting from EA Servers, EAFC 24, Series X

Hello, @HodgeGG 

While an 89 is listed as good, anything under 99 indicates a problem. You also have enough packet loss to cause disconnects and lag. Have you tried contacting your ISP to see if they are noticing any issues?

Also, you can find some connection troubleshooting help here.

4 Replies

  • @EA_Aljo Thanks for the quick response. As I have said in the post. I have contacted my ISP, they believe it an issue with the EA server itself. Because from my research, this seems like a widespread issue and all of us just keep getting the same three responses. Hard reset console, Hard reset router/modem, check for outages. Problem is, we all have done those steps, numerous times. As I said in the post, I have done all that I can on my end. Yesterday morning, I played online, 3 consistent disconnects in seasons, while still in the party chat with my friends. How is this an ISP or console issue if the only thing I'm disconnecting from is the server. And it doesn't just happen on FC, it happens on all EA games. Madden, UFC, NHL, you name it.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @HodgeGG 

    With a score that low, it's an ISP or home network issue. The best I can do is keep troubleshooting. We're not aware of any issues with our server currently that would case the disconnects you're experiencing. Let me know if you want to continue troubleshooting.

  • @EA_Aljo

    When it was working consistently a couple months ago, it was a 96. But since the disconnects it is obviously dropping. But troubleshooting wise, there's nothing more I can do. Thanks anyway.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @HodgeGG 

    Ok. Just reach out again if you want to continue troubleshooting this. Good luck and take care.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,768 PostsLatest Activity: 2 years ago