Community ManagerHey all, if there is a server side issue then everyone will be disconnected.
Random disconnects are almost always network or ISP based and something you need to work on.
It can be down to not having the bandwidth to continue, a routing issue or a dozen different things.
Best thing to do is to work with your ISP to continue improving your connection.
Darko
In my case, the connectivity instability happens around 8PM CET almost every day. The problem in my case is both at menus and online games (only in ea fc).
For all other hours I logged in everything is fine.
I am constantly checking my fiber line pinging external servers and I have never seen any issue.
How do you assume that the problem is not on your side just because there are not many players complaining ?
Sorry saying that but it is a very unprofessional attitude.
Could you provide a list of IPs to probe?
Yiannis
Worst support team I've ever seen, they don't help with anything, all they do is copy/paste. If so many people are experiencing this problem, it means there is a problem with your servers. It has been saying there was an error connecting to ea sport FC 24 for 20 days, but I have called my internet provider many times and updated the modem, but I am still having problems. @eadarko @ea
Same here, a lot of infuriating random disconnect, despite EA grading my connection "Great".
It's time to compensate people, that's what happen when you design a game to punish a behavior your server is actually ending up forcing on players.
