Re: Didn’t get ultimate edition perks

Hi

Thanks for your message.

I’m playing on XBox One and purchased the EA SPORTS FC™ 24 Ultimate Edition Xbox One & Xbox Series X|S on Saturday, September 16th for SEK 1,079.10

The purchase was made via Microsoft Store.

I’m attaching a screen dump from the purchase. Alternatively, I can forward you the email from Microsoft Store

Regards
John Eliasson

I am also having this problem I am playing in the uk and I've purchased the ultimate edition on august 21 and I haven't received my ultimate edition perks 

I got ultimate edition But dont have my totw only got the fifa points and loans?i checked i got ultimate edition 

I am also having this issue. Pre-ordered on Thursday, installed on friday amd haven't recieved my Cover Star loan item, my 2 ambassador picks, my totw player, my Nike campaign player and kit, and ogher items for pro clubs and career.

Hello, I am experiencing the same issue with regards to the fifa points and totw pack. Is there anything to do so I can claim it ? I have already checked and I have ultimate edition, I am on xbox and bought it on the microsoft store on xbox.

I havent gotten the nike stuff or the hero stuff and some other things

I am having the same issues, bought the ultimate edition on xbox one through Microsoft store on 21st, downloaded 22nd and not received any of the perks 

Same, doesn't look like EA will compensate the error. Been 3 days and yet to recieve anything positive. 

I have checked my purchase on steam and yes I bought ultimate edition and still have not recieved the in game items and tokens. i redeemed it on steam and got an error before it went away now they are not on my account and i dont know where i can go to have this fixed.